India Uncut

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Wednesday, January 19, 2005

Give it back!

Abuse to BPO workers is quite the rage these days. In a piece titled "How to handle abusive BPO customers", gives suggestions to customer-service executives on how to deal with such abuse.

I rather enjoyed Tip No. 9: "Press the mute button and swear back."
amit varma, 12:22 PM| write to me | permalink | homepage

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