India Uncut
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Wednesday, January 19, 2005
Give it back!
Abuse to BPO workers is quite the rage these days. In a piece titled "How to handle abusive BPO customers", Rediff.com gives suggestions to customer-service executives on how to deal with such abuse.
I rather enjoyed Tip No. 9: "Press the mute button and swear back."
I rather enjoyed Tip No. 9: "Press the mute button and swear back."
