Thursday, July 14, 2005
Get customers, then harass them
Gautam Chikermane writes:
All active acts of card issuing companies seems to lie in acquiring new customers at high costs and indulging in downright criminal activities while seeking payments — sometimes due, mostly not — out of them.This is an old peeve a lot of us have - Chikermane himself wrote more about this here - and I hope once the proposed RBI regulations kick in things will improve. It baffles me, though: why are banks in India so incredibly customer-unfriendly? Competition doesn't seemed to have changed that much.